Return Refund Policy

Return, Refund & Cancellation Policy

At Aethel Carats, we aim to provide a smooth and transparent cancellation, return, refund, exchange, and after-sales service experience. Please review the following policy before placing your order.

1. Cancellation Policy

Customers must submit cancellation requests within 24 hours of placing an order. Cancellation requests submitted after this period may be subject to the following cancellation fees:

• Moissanite Diamond Jewelry: 20% of the order value.
• Lab-Grown Diamond Jewelry: 30% of the order value.

These fees are intended to account for applicable labour, materials, production, and restocking costs incurred after an order is placed. Any cancellation fee will be communicated where applicable and handled in accordance with applicable law.

To request an order cancellation, contact us at info@aethelcarats.com with your order number and cancellation request.

2. Return Policy

Aethel Carats offers a 30-day return period from the date of delivery, subject to the eligibility requirements described below.

Eligibility for Returns

To be eligible for a return, the item should:

• Be unused, unworn, and in its original condition.
• Include the original packaging, tags, certificates, and accessories supplied with the item, where applicable.
• Be accompanied by proof of purchase or the order confirmation.
• Be approved for return by our customer support team before shipping it back.

Please contact info@aethelcarats.com before sending any item back. Our team will provide the applicable return instructions.

Restocking Fees

As many of our jewelry pieces may be made to order or customized according to ring size, metal, or diamond selection, the following restocking fees may apply to eligible returns:

• Moissanite Diamond Jewelry: 20% of the item value.
• Lab-Grown Diamond Jewelry: 30% of the item value.

Additional charges may apply where an item requires cleaning, repair, or restoration beyond normal inspection. Any applicable charges will be assessed and communicated before the return is finalized, subject to applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your jewelry is damaged, defective, or different from what you ordered, contact us promptly at info@aethelcarats.com.

Please include your order number, a description of the issue, and photographs where appropriate. We will review the issue and work with you to determine an appropriate resolution in accordance with our policies and applicable law.

3. Non-Returnable or Non-Exchangeable Items

Unless an item is damaged, defective, incorrect, or a return is otherwise required by applicable law, the following items may not be eligible for return or exchange:

• Custom-made or personalized jewelry.
• Made-to-order full eternity bands.
• Items that have been physically damaged, altered, or mishandled after delivery.

These exclusions do not limit any rights or remedies available to customers under applicable consumer protection laws.

4. Exchange Policy

Eligible items may be exchanged within 30 days of delivery, subject to inspection, product availability, and approval by our team.

• One exchange per item is permitted under this policy.
• A 30% restocking fee may apply to an approved exchange, subject to applicable law.
• Any price difference for the replacement item must be paid by the customer.
• Exchange credit is intended for the approved replacement transaction and cannot be used for a separate future purchase.

To request an exchange, contact info@aethelcarats.com before returning the item. Our team will confirm eligibility and explain the next steps.

5. Return Shipping

Customers must contact Aethel Carats before shipping a return, exchange, resizing, or repair item.

• Customers are generally responsible for return shipping costs for eligible change-of-mind returns, subject to applicable law and any instructions provided by our team.
• We strongly recommend using an insured, trackable courier service suitable for valuable jewelry.
• Please retain your shipping receipt and tracking details until the matter is resolved.

Aethel Carats cannot guarantee recovery of an item lost in transit when the customer arranges the return shipment. This does not limit any rights the customer may have under applicable law or any shipping arrangements expressly agreed with us.

6. Refund Policy

Approved returns will be inspected after the item is received. Refund eligibility and the final refund amount will be determined according to this policy and applicable law.

• Approved refunds will generally be issued to the original payment method.
• Any applicable and lawful cancellation or restocking fees will be communicated as part of the refund calculation.
• Refund processing times may vary depending on the payment provider, bank, or card issuer.
• Customers will be informed if additional information is needed to complete the refund.

If you have questions about a refund, contact info@aethelcarats.com and provide your order number.

7. Ring Resizing Policy

Aethel Carats may offer ring resizing services for eligible rings at an additional cost. Resizing eligibility depends on the ring's design, setting, materials, and construction.

Resizing Limitations

• As a general guideline, eligible rings may be resized up or down by one full ring size.
• Resizing beyond this range may affect the ring's structure, setting, or overall appearance and may not be recommended.
• Our team will assess the design before confirming whether resizing is possible.

Resizing Exceptions

• Full Eternity Rings: These generally cannot be resized. An exchange may be considered where eligible.
• Plain Gold Bands: Resizing may be possible; alternatively, an exchange for the same design may be offered where appropriate.

Resizing Costs and Shipping

Resizing is a paid service unless otherwise agreed in writing. Customers are generally responsible for shipping costs in both directions and any applicable customs charges. All costs will be communicated before the service proceeds.

To request resizing, contact info@aethelcarats.com before shipping your jewelry.

8. Repair Policy

If your jewelry requires repair, please contact us before sending the item to Aethel Carats. Our team will explain the intake process and confirm whether the repair may be covered by an applicable warranty.

Repair Process

• The item will undergo an initial inspection, and its condition will be documented upon receipt.
• Repairs covered by an applicable warranty will be handled according to the warranty terms.
• Repairs not covered by warranty will be assessed separately, and a quotation will be provided.
• Additional paid repairs will proceed only after the customer's approval.

Repair Timeline

The estimated repair timeline is generally 2–3 weeks from receipt of the item. This is an estimate and may vary depending on the complexity of the repair, parts availability, and the condition of the jewelry.

Repair Shipping

Customers are generally responsible for shipping costs in both directions for repairs, subject to the applicable warranty, our written instructions, and applicable law.

Rare or Unique Diamonds

Replacement of rare, unique, or one-of-a-kind diamonds cannot always be guaranteed. If an exact replacement is unavailable, we may suggest suitable alternatives for the customer's approval before proceeding.

9. Lifetime Care and Warranty

Fine jewelry may experience normal wear over time. Proper care, periodic inspection, and appropriate handling can help maintain the appearance and condition of your jewelry.

Aethel Carats stands behind the craftsmanship of its jewelry. Lifetime warranty coverage, where offered, is subject to the specific warranty terms applicable to the purchased item. Please refer to our Warranty Policy or contact our team for details about coverage, exclusions, and claim procedures.

10. Contact Us

For cancellation requests, returns, exchanges, refunds, resizing, repairs, or questions about this policy, please contact:

Brand: Aethel Carats
Email: info@aethelcarats.com

Please include your order number and a clear description of your request so that our team can assist you efficiently.