Terms of Service – Aethelcarats

Terms & Conditions

Welcome to Aethel Carats. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and using any services made available through the website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

Aethel Carats reserves the right to update or modify these terms from time to time. Updated terms will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

1. Information About Us

This website is operated under the brand name Aethel Carats. Throughout these terms, the words "we", "us", and "our" refer to Aethel Carats, and "you" or "your" refers to the customer or website visitor.

For questions regarding these terms, orders, or our services, please contact us at info@aethelcarats.com.

2. Your Account and Password

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

• Keep your account credentials confidential.
• Do not share your password or login credentials with unauthorized third parties.
• Provide accurate and up-to-date information when creating or maintaining your account.
• Notify us promptly if you suspect unauthorized access to your account.

We may restrict, suspend, or disable an account where reasonably necessary to protect our website, customers, or business, or where there is a violation of these terms, subject to applicable law.

For account-related assistance, contact info@aethelcarats.com.

3. Product Information and Descriptions

We make reasonable efforts to display our jewelry products, descriptions, specifications, and images as accurately as possible. However, the appearance of products may vary slightly depending on lighting, photography, screen settings, or other factors.

Product descriptions and images are provided to help you make an informed purchasing decision. If you require clarification about a product's materials, gemstones, dimensions, or other specifications, please contact us before placing your order.

4. Prices and Payments

• Product prices are displayed on the website and may change from time to time.
• Applicable taxes, shipping charges, and other costs will be displayed or communicated as applicable before order completion.
• Payment must be completed through the payment methods made available at checkout, unless another payment arrangement is expressly offered.
• We reserve the right to correct genuine pricing or listing errors, subject to applicable law.

If an order is affected by a material pricing or listing error, we may contact you before processing it. Where an order cannot reasonably be fulfilled, we may cancel it and refund any amount paid for that order, as required by applicable law.

5. Orders, Acceptance and Cancellation

Placing an order through our website constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, incorrect product information, stock limitations, or unauthorized resale activity, subject to applicable law.

If an order is modified or cancelled by us, we will make reasonable efforts to notify you using the contact information provided with the order. Any refund due will be processed in accordance with applicable law and our relevant refund policy.

6. Product Availability

All orders are subject to product availability and the availability of required materials. Although we make reasonable efforts to keep product listings current, an item may occasionally become unavailable after an order is placed.

If a product cannot be supplied or its availability is materially affected, we will inform you as reasonably practicable. Where an order is cancelled and payment has been received, the applicable refund will be arranged in accordance with our refund policy and applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout. Delivery estimates are provided for guidance and may be affected by courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Shipping charges, delivery timelines, and other applicable conditions will be communicated during the purchase process or in our shipping policy. For additional information, please refer to the shipping policy available on our website.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to the eligibility requirements and procedures described in our applicable Return and Refund Policy.

Please review that policy before placing an order. Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.

9. Intellectual Property

Unless otherwise stated, the website and its content, including text, product photographs, graphics, logos, designs, videos, and other materials, are owned by or licensed to Aethel Carats and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially use our website content without prior written permission, except where permitted by applicable law.

10. Acceptable Use of the Website

You agree not to:

• Use the website for unlawful, fraudulent, or misleading activities.
• Attempt to gain unauthorized access to our systems, accounts, or data.
• Interfere with the security, performance, or normal operation of the website.
• Upload or transmit malicious software or harmful code.
• Misuse our website content, intellectual property, or services.

We may take reasonable action to protect our website, customers, and business from misuse or unauthorized activity.

11. Limitation of Liability

To the extent permitted by applicable law, Aethel Carats will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, delivery delays, unauthorized access resulting from circumstances outside our reasonable control, or temporary website unavailability.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer protection rights or liability that cannot legally be excluded.

You should contact us if you experience a problem with a product or order so that we can review the matter and provide assistance in accordance with our policies and applicable law.

12. Disclaimer of Warranties

We aim to provide accurate product information and a reliable shopping experience. However, to the extent permitted by applicable law, the website is provided on an "as available" basis, and we do not guarantee uninterrupted or error-free website operation.

Aethel Carats may offer a warranty on eligible jewelry products. Any warranty coverage, duration, exclusions, and claim procedures will be governed by the applicable Warranty Policy or the warranty terms communicated with the product.

Please refer to our Warranty Policy for complete details, where available. Statutory rights that cannot legally be excluded remain unaffected.

13. Third-Party Services and Links

Our website may include links to third-party websites or services, including payment providers and delivery partners. These services may operate under their own terms and privacy policies.

We are not responsible for the content or policies of independent third-party websites. We encourage you to review their applicable terms before using their services.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy to understand our data-handling practices.

15. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our products, services, business practices, or legal requirements. The updated terms will be published on this page with a revised effective date where appropriate.

16. Governing Law

These Terms & Conditions are subject to applicable laws of India. Any dispute will be handled by the competent courts or authorities in accordance with applicable law and any mandatory consumer protection requirements.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Brand: Aethel Carats
Email: info@aethelcarats.com