Shipping Delivery Policy
Shipping & Delivery Policy
At Aethel Carats, we are committed to delivering your jewelry with care and keeping you informed throughout the manufacturing and delivery process. This policy explains our manufacturing timelines, shipping arrangements, and delivery expectations.
1. Custom Jewelry Manufacturing
Each custom-made jewelry piece typically requires approximately 10–12 business days for manufacturing. Actual production time may vary depending on the design, customization requirements, material availability, and complexity of the piece.
Once your jewelry is completed, we may contact you for confirmation before dispatch, where applicable.
2. Shipping & Delivery Timeline
Orders are typically delivered within approximately 3 weeks, including manufacturing and shipping time. This is an estimate rather than a guaranteed delivery date.
Please keep the following points in mind:
- Severe weather, courier disruptions, customs processing, and other unforeseen circumstances may cause delays.
- We do not ship to P.O. Box addresses. Please provide a complete physical delivery address when placing your order.
- If you request an address change directly through the courier while a parcel is in transit, the delivery timeline may be affected.
If your delivery is delayed, please contact our customer support team for assistance with your order.
3. Free Shipping
Aethel Carats offers free delivery to eligible delivery addresses, subject to the shipping arrangements applicable to your order.
Customs duties, import taxes, and other local charges may apply depending on the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
4. Changes to Your Order
If you request changes to your jewelry design, size, materials, or other product specifications before shipment, additional manufacturing time may be required.
Where a requested change requires production to restart, the manufacturing timeline will begin again from the date the revised specifications are confirmed. Our team will communicate any relevant timeline updates to you.
5. Delivery Assurance
We make reasonable efforts to process and dispatch orders within the estimated timelines. However, delivery dates may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, customs inspections, and other unforeseen events.
Where available, we may offer expedited or priority processing. Such arrangements do not guarantee delivery by a specific date unless that guarantee is expressly confirmed in writing.
Nothing in this policy excludes or limits any rights or remedies available to customers under applicable law.
6. Order Tracking & Support
For order tracking, delivery updates, or shipping assistance, please contact our customer support team using the details below. If your order has already been dispatched, please include your order number and tracking information, if available.
Email: info@aethelcarats.com
7. Contact Us
Thank you for choosing Aethel Carats. We appreciate your trust and will do our best to provide a smooth and reliable delivery experience for your jewelry.
If you have questions about this Shipping & Delivery Policy, please email info@aethelcarats.com.
